About Keystone Management, LLC
At Keystone Management, LLC, we believe in changing the world—one world at a time. We foster a culture of inclusion, respect, and support, where every team member feels heard, seen, and appreciated. Join a community that values your uniqueness, surrounds you with exceptional people, offers rewarding work, and provides industry-leading benefits.
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What You’ll Be Doing
The Communications Center Supervisor is responsible for organizing and directing the staff of the communications center. This role involves assessing work and providing feedback to maximize performance, as well as hiring and training team members. The supervisor ensures efficient operation of the center, maintains high-quality service standards, and fosters a positive work environment.
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Essential Job Duties and Responsibilities
Leadership

• Handle emergency situations calmly and professionally.
• Follow approved channels during emergencies, notifying appropriate personnel until resolution.
• Anticipate escalations and take over calls when necessary.
• Devise ways to optimize procedures and keep staff motivated.
• Establish effective communication with management, informing them of issues and problems.​

• Ensure payroll is accurate and submitted correctly and timely.
• Adhere to Communications Center and client-driven standards for daily work orders.
• Ensure adherence to policies for attendance, staff breaks/lunches, and other established procedures.
• Create shift schedules in advance, accommodating time-off requests.
• Conduct performance reviews.
• Reward and perform corrective actions as appropriate.
• Promptly address complaints and resolve problems.
• Measure performance with key metrics such as call abandonment, calls waiting, etc.
• Meet daily and monthly productivity metrics.
• Perform other duties as assigned.​

• Act as the subject matter expert for the Computerized Maintenance Management System (CMMS), WebTMA.
• Monitor preventive maintenance (PM) tasks and work orders across all sites, providing guidance and support to leaders and technicians.
• Conduct regular training sessions to improve proficiency and ensure effective system use.​

• High School Diploma—Required.
• 1–2 years of supervisory experience in a call center environment, including staff scheduling.
• Proven leadership and management skills.
• Excellent problem-solving and negotiation skills.
• Excellent interpersonal, oral, written, and listening communication abilities.
• Planning, organizing, and decision-making capabilities.
• Relationship-building, leadership, and conflict resolution skills.
• Strong data and analytical skills.
• Working knowledge of MS Office.
• Proficient with telecom systems, including logging in and out, correct usage of AUX codes.​

• This position has supervisory responsibility for non-exempt level employees.

• Establish and maintain effective client rapport for a mutually beneficial business relationship.
• Ensure the highest level of professionalism.
• Commitment to continuous improvement and professional development.
• Practice ownership, take accountability, and manage own work, prioritize tasks, and deliver quality results.
• Ability to work in a fast-paced, stressful environment and build and maintain collaborative working relationships.​

• Ability to stand for long periods.
• Ability to sit for long periods.
• Ability to walk long distances within the airport.
• Ability to operate office equipment, computer, and tools.
• Correctable vision and hearing.
• Ability to regularly lift, drag, carry, and push equipment, tools, and supplies up to 50 lbs.
• Ability to function in high-pressure situations.
• Flexibility to be present for all shifts to support the team as needed.​

• Competitive Salary
• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Paid time off, including your birthday off
• Life, short-term, and long-term disability insurance
• Professional development opportunities

Salary Transparency Statement
The pay range for this position is $60,000-$65,000 annually. The actual compensation will be based on a variety of factors including experience, skills, certifications, and location. Keystone Management, LLC is committed to pay transparency and equity across all roles.

EOE Statement
Keystone Management, LLC is an Equal Opportunity/Affirmative Action employer. It is our policy to employ qualified applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, genetic information, or other protected status.

E-Verify Company Information
Keystone Management, LLC participates in the Federal Government E-Verify Program, an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

Ready to join a company that values your strengths and supports your growth? Apply today and become part of the Keystone team—where your work changes the world.